Field Service Manager - Northeast Region

US-IL-Springfield
2 weeks ago
Job ID
2017-1180
# of Openings
1
Category
Service

Overview

First Line manager who is primarily responsible for organizing, planning and directing the day to day delivery of onsite services for assigned internal technicians.

Responsibilities

  • Identify candidates for open positions and recommend hiring decision approval.
  • Directs day to day work of BUNN internal technicians and determines hours and work schedules.
  • Monitors activity and plans work to achieve productivity and customer satisfaction goals.
  • Ensures a high level of technical competence by creating and executing employee skill development plans for each direct report.
  • Handles customer issues related to service performed by assigned technicians.
  • Participate in planning and execution of new product field tests and new market tests.
  • Personally install, service and perform PM’s as required (approximately 20% of work time).
  • Actively promote BUNN Quality Initiative through participation in BUNN Quality Work Groups.
  • Flexible schedule that may require some evening and weekend work.
  • Significant amount of travel required.
  • Perform other duties as assigned.

Qualifications

  • Associate Degree or vocational training in electrical/mechanical areas preferred
  • Two or more years experience as a BUNN Service Technician
  • Passion for customer satisfaction
  • Good written and verbal communication skills
  • Good organizational skills with attention to detail
  • Working knowledge of computers, including Windows and Microsoft applications
  • Highly motivated and goal oriented
  • Ability to lift up to 50 pounds and to push or pull up to 250 pounds.

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