BUNN

  • BUNNServe Systems Analyst

    Job Locations US-IL-Springfield
    Posted Date 3 weeks ago(9/24/2019 11:26 AM)
    Job ID
    2019-1628
    # of Openings
    1
    Category
    Service
  • Overview

    The BUNNserve Systems Analyst will oversee set up and monitoring of reports for PowerBI, streamline report timelines, as well as aid our transition to a more digital experience. This position will oversee gathering requirements from SAP and Salesforce to create reports that are deliverable to managers, executives, customers and any other decision maker within the organization. Must be a Permanent Resident or US Citizen to qualify.  Must be legally auathorized to work in the U.S. - Cannot sponsor H1-B Visa. 

    Responsibilities

     

    • Prioritize reports by the service organization in varying degrees of importance, so we have a clear understanding of which problems closely align with our strategic goals.
    • Identify and solve problems with BUNNserve processes
    • Collect and organize information from SAP, Salesforce, FormAssembly and SurveyMonkey
    • Perform deep dive validation with end
    • Focus on deriving insights from BUNNlink data using machine learning techniques
    • Use FormAssembly to assist with Service Agreement signups, digital surveys, as well as onboarding customer contacts.
    • Develop statistical analysis & predictive modeling for Proactive Service
    • Focus on building predictive models from error codes presented by BUNNlink.
    • Track proactive service generated by BUNNlink.
    • Create metrics for tracking change management that currently does not exist
    • Drive process change to ease accounting, invoicing, and executive level reporting
    • Feed data to managers and other decision makers that drive smarter decision making

    Qualifications

    • Bachelor's degree in Accounting, Business, Finance or a quantitative discipline like Math, Statistics or Economics is preferred.
    • Must have strong statistical analytic skills and be highly proficient in data analysis techniques.
    • Requires high level database knowledge and in-depth knowledge of business applications.

    Must have proficiency and expertise:

    • Power BI
    • Salesforce
    • Microsoft Excel
    • SQL
    • FormAssembly
    • Survey Monkey
    • Service Max
    • SAP
    • Business Intelligence Reporting
    • Microsoft Word

    Desired:

    • Must be motivated with an ability to work independently and make effective decisions.
    • Must have excellent verbal and written communication.
    • Must have strong interpersonal skills and function daily in a cross-functional team environment.
    • Experience building reports in an analytical tool will be extremely beneficial.
    • Communicating requirements from business users to IT
    • Well-organized with ability to handle simultaneous requests and set priorities to complete work on time.
    • High attention to detail.
    • Background in Customer Service also a plus.

     

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